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This store has earned the following certifications.
MODERN DESIGN: - Beige-Toned Wooden Elements: The natural beige color and wooden elements modernize the cat tree, blending seamlessly with various furniture styles. - Irregular Platforms: The design incorporates irregular platforms that add a touch of personality and fun, creating a unique look while providing comfort and safety.
MULTI-PLATFORM FUN: - Four High-Fun Levels: With four platforms, your cat will stay engaged and active, ensuring endless climbing and jumping. - Jumping and Rest: Each level offers both smooth surfaces for rest and large, stable areas for play. The drilled hole provides an extra spot for your cat to explore.
CURVED PERCH: - Embrace Design: The top groove offers a cozy, embracing feel for your cat, enhancing its feeling of safety and comfort. - Relaxation Space: Perfect for naps and relaxation, your cat can lie on this perch and enjoy the view, providing mental stimulation and peace.
SAFE & STURDY: - Stable Base Plate: The reinforced base plate ensures stability, preventing any shaking or tipping, even when your active cat is climbing or jumping. - CARB-Certified Materials: The perching platform, made from CARB-certified particle boards, is strong enough to support the weight of an adult cat.
PROFESSIONAL CUSTOMER SERVICE: - Pre- and Post-Sales Support: Our dedicated team is here to assist you with any questions or concerns. We aim to ensure every customer is satisfied with their purchase.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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