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This store has earned the following certifications.
Natural Materials Made from high-quality oak and durable kraft paper pillars, this wooden cat tree is complemented by 8cm natural sisal rope and handmade hemp rope cat nests, ensuring both comfort and longevity. The ultra-thick base (1.26in) adds stability and aesthetic appeal to the climbing tower.
Climbing and Stability Built with a sisal column staircase, this cat tree enhances climbing functionality while maintaining stability. Each cat scratching post is covered with natural sisal rope, providing a protective surface for your furniture and an excellent scratching option for your pet.
Design and Comfort The modern design features spacious woven cat nests and a unique sisal column staircase. Each level offers a cozy resting spot. A comfortable cat bed is included for napping, while the scratching posts and multi-level design satisfy your cat's play and exploration needs. Ideal for multi-cat households.
Sturdiness Designed for bigger cats, this indoor cat tower measures 20.47" x 20.47" x 53.15" (L x W x H). Multiple large sisal scratching posts provide strong support for adult cats, ensuring that all platforms are securely fixed and will not swing during use. The wide and heavy base ensures overall stability, making it suitable for medium and large cats, heavy cats, or multi-cat households.
Ease of Cleaning These cat trees are extremely easy to clean! The soft cushions are machine-washable (alternatively, you can change the colors or styles). The wood surface and other parts can be cleaned effortlessly with a vacuum or dry foam cleaner. During warm weather, removing the cushion improves ventilation and coolness, while adding it in cold weather enhances warmth and comfort.
Installation and Support Ensure correct installation and tightness according to the included installation drawing to prevent shaking and ensure safety during use. Our support team is available 24/7, ready to assist you with any questions or concerns.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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