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This store has earned the following certifications.
Excellent Stability and Safety: Constructed with high-density wood, this cat tree features a sturdy 20.8" x 19.7" x 17.9" base cabinet. The design ensures safe jumping for your cat, with added anti-slip mats on platforms and corner protection stickers to prevent accidents.
Litter Box Enclosed Cabinet: Enhance your space efficiency and hygiene with this combination litter box enclosure and modern cat tree. Securely fit the litter box inside, lock in odors, and utilize the remaining space for pet toys or additional cat supplies.
Multi-Function Cat Play Tower: Beyond the standard functions of a typical cat tree, this tower includes sisal scratching posts, a large top perch, and a cozy private condo. Enjoy features like a large spoon hammock, dual dangling balls at different layers, and a luxury top layer for your cat to jump, play, and rest. Your feline friend can get ample exercise and have plenty of fun.
Easy Cleaning and Simple Assembly: This cat tower comes with easy-to-follow instructions and all necessary tools. Assembly is straightforward, and the top cover is removable for cleaning convenience. Placing it against the wall adds stability to your setup.
Reliable Before- and After-Sale Service: PETEPELA offers professional customer service before and after purchase. If you encounter any quality or assembly issues—such as broken pieces, defective parts, or an unstable structure—you can contact after-sale support immediately until the problem is resolved.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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