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This store has earned the following certifications.
Sturdy and Durable Construction Our cat climbing frame is built from CARB-certified P2-grade particle board, ensuring stability and durability during playtime. An anti-toppling strip is attached to the middle board, enhancing the cat tree's stability and allowing you to secure it to the wall for added safety.
Vertical Space and Multiple Levels Our special cat tree design maximizes valuable floor space while offering ample vertical space. This large cat tower features multiple levels for climbing, playing, and sleeping. Elaborate cat jumping platforms ensure each cat has its own space, promoting peaceful and enjoyable exploration for every kitty.
Easy Assembly and Installation We have equipped our cat tree with detailed, easy-to-follow graphic instructions for hassle-free installation. You can assemble the cat tree in just 40 minutes! If you have any questions about our cat tower, please don't hesitate to contact us for assistance.
Furniture Protection Sisal scratching posts are evenly distributed throughout the cat tree, including a scratching ramp, to protect your furniture from claw damage. Natural sisal ropes are durable and provide cats with a fun and exercise-friendly way to scratch.
Comfortable Retreats Your beloved pet needs a comfortable and warm resting place. Our climbing frame includes two furry condos that provide inviting space for cats to curl up and relax. Soft, plush perches and padded platforms ensure your pets enjoy a comfortable and peaceful resting place.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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