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This store has earned the following certifications.
STURDY TRIANGULAR STRUCTURE DESIGN: Our cat tree features a robust triangular structure at 80% of its height, ensuring exceptional stability. Whether your cat is lounging on the middle levels or climbing to the top, they can enjoy a secure and distraction-free experience.
ENHANCED STURDY STABILITY: The thickened and enlarged base board provides added stability. The unique design keeps the center of gravity perfectly balanced, making it virtually impossible for this tall cat tree to tip over during the playtime of large cats.
OVERSIZED PADDED PLATFORM: Designed with comfort in mind, this large cat tree includes an extra-large platform (21.7" x 11.8"), an 83% increase in size, specifically for big cats. Even adult cats can enjoy a spacious, cozy resting area.
2 STYLISH CAT CAVE CONDOS: Our cat tree is equipped with two cat cave condos. The large condo offers a private rest area for your cat, while the high-level condo serves as a "lookout" tower, allowing your furry friend to observe their surroundings discreetly.
BONUS INDEPENDENT PET BED: Included is a bonus, independent pet bed (17.7" x 13.4") that is perfect for cats and can also be used independently. Place it under the cat tower or in your cat's favorite spot, making it versatile for multi-pet households.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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