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This store has earned the following certifications.
Excellent Stability & Safety: Built with high-density wood, this sturdy structure offers a safe and stable environment for cats to jump and play. Anti-slip mats and corner protection stickers ensure maximum safety as your cat explores its space.
Litter Box Enclosed Cabinet: This ingenious design combines a modern cat tree with a litter box enclosure. It saves space while keeping odors contained. Ensure your cat remains comfortable by storing toys and supplies in this cabinet or using it as an additional large condo.
Multi-Function Cat Play Tower: More than just a typical cat tree, this tower includes a sisal scratching post, a large top perch, and a cozy private condo. Additionally, it features a large spoon hammock, dual dangling balls at different levels, and pom-pom balls for endless entertainment. Cats can exercise by jumping from level to level and play with the balls, while also relaxing on the luxury cat tower.
Easy Cleaning and Simple Assembly: Comes with clear instructions and all necessary tools for quick and easy assembly. The top cover is removable for simple cleaning, and placing it against a wall enhances its stability.
Reliable Before-After Service: Enjoy professional support from PETEPELA before and after your purchase. Contact the after-sale service team if you encounter any issues, such as broken parts or structural problems, and assistance will be provided until the problem is resolved.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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